I'm raising my minimum to get rid of low end clients

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1ST CHOICE CLEANING

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jason fisher
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Lmfao. So I'm preaching to the choir. Yes lol. Listen to it again haha
I have had it for a few years and have not listened to much of it, hard to find quite time here at the house.
 

rob allen

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May 18, 2015
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Paul Phillips
"Piranha marketing by joe polish" a little older concepts but i like thinking of their ideas in a modern day version
He talks about turning your business from a HALF business, hard annoying lame and frustrating, and turning it into an ELF business, EASY LUCRATIVE and FUN. I've thought about how he should design a new book called "Modern Day Elf" lol
 

rob allen

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He talks about turning your business from a HALF business, hard annoying lame and frustrating, and turning it into an ELF business, EASY LUCRATIVE and FUN. I've thought about how he should design a new book called "Modern Day Elf" lol
With all his strategies you would think he'd have had a carpet cleaning company bigger than Stanley Steemer right?
 
Mar 20, 2016
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waxmaster-janitorial.com
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Damion jones
Were here in the South Suburbs of Chicago and there are 2 outfits that have been around for 10 plus years that work on volume and will go out for 20 bucks a room. I get calls from ppl who have used them and are in shock at the suggestion of a minimum.

My business model is based on quality and I try to explain this yet there are so many ppl that believe carpet cleaning is carpet cleaning. I feel like I have to re-educate half the calls I get. I am ok with that to win over a customer and have them experience quality, but there are still ppl.. who just don;t get it.

I have on occasion asked the bull headed ones, "If so.. and so... was such a value why are you calling me?". or "there;s an old saying and you;ve probably heard it.....you get what you pay for!" I probably sound crass but when they don't understand why someone with 17 - 5 star reviews on Google won't come out for 60 bucks I figure... What the hell !..
No sense in trying to make people understand who don't get it. I feel like its about as useful as banging your head against the wall....
 

RAW Prespray

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Brandon B
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Here's an idea you might like: We normally run two appointment times daily, a 9am and 12pm with a $140 minimum. If a customer wants only 1 room cleaned, we'll charge under our $140 minimum, lets say $70, but the catch is we will arrive within a 5 hour window of our regular times (8am to 1pm or 11am to 4pm). This gives us the flexibility to do our normal scheduled jobs while retaining the stocking stuffers.

As for upholstery, we offer three options: Contact points, Complete, Complete+. The contact points is what the body touches, which is the cheapest. The Complete is every stitch, Complete+ is every stitch plus stainguard. Works great.
 
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Christopher
@Chris Wharry

here is a post I put up on this very subject earlier this year. Someone smarter than me broke it down like this to me a long time ago. Sure it sounds "cool" to raise your minimum on the forum, but is it right for your bizz. Is sitting home cause you have a high minimum really gonna make you more money at the end of the year.

No
and
Hell no



Let me first say I am NOT the best with words.
So if something I say does NOT make sense please speak up and say ..............."WTF are you trying to say hillbilly"

I hate the $100 dollar an hour number for many reasons.
The first is that it is an arbitrary number pulled out of a hat ... Its dangerous to try to run a business with numbers pulled out of a hat.

The second reason is it makes business owners think about their businesses in the wrong way.
It makes owners look at their path to profit in a linear fashion instead of cumulatively.
It creates a lot of problems as cleaners are chasing a made up number that means nothing, instead real consistent numbers that lead to profit.

What do I mean by linear and cumulative???????
Linear is the $100 dollar an hour method. You either pick out an arbitrary number out of a hat OR preferably you sit down and figure out how much an hour you need to make to pay all fixed and variable costs and then a good profit margin on top. Then you aim yourself at that target number and you shoot like an arrow towards your goal. In a linear fashion.

This leaves you only taking jobs that will get you to 100 bucks an hour. You feel bad if you dont get to that number and you are unsure if you are making money, or even successful..............l.


What do I mean by cumulative??????

This is the way you will find most businesses run their operations and basic model they use when working future projections on profitability.

First you have to understand your Fixed Costs.

fixed costs
noun
plural noun: fixed costs
  1. 1.
    business costs, such as rent, that are constant whatever the quantity of goods or services produced.

Fixed costs also includes Insurance payments, TM loan payments, advertising etc......

So this is how much money you have to bring in each and every month to stay in business.
All other expenses for your business are expenses generated by actually going out doing jobs.
These are called Variable Costs.

noun
plural noun: variable costs

Second you need to understand what a Variable Cost is.

variable costs
  1. 1.
    a cost that varies with the level of output.

Variable costs include; Gas, labor, ware and tear on equipment(depreciation), Chemicals etc.
The expenses you generate actually completing each job.


I will NOT posts an actual PnL....... but here is a rough synopsis of my numbers from last year in the example below. Make sure you understand exactly what fixed costs and variable costs are or what I say next will still not help you understand your profit. If you do NOT understand how to figure out YOUR fixed and variable costs please ask here or in PM and I will help you.



Monthly Fixed Costs

Shop rent.................................................$0 (use my 2 car garage and a parking pad for 3 vans)
TM Loan payment.................................$0
Van Loan Payment................................$0
Commercial Auto insurance 3 vans.....$680
business insurance.................................$438
Marketing ..............................................$3840
Electricity/water...................................$300

Monthly Total........................................$5258

So to keep my doors open every month I MUST bring in at least $5258 to break even and be able to pay for my Fixed Costs.

Now for Variable Costs per job

Cost Per Job

Labor........................................$47
Gas............................................$8
Chemicals.................................$2
equipment replacement.........$1
Maintenance on van/TM.........$.50

Per Job Total costs.........................$58.50

Ok ..................so now I know each month I need to bring in $5258 to cover all my expenses for the month, and while doing the jobs to get to that break even number it will cost me an additional 58.50 to pay for the expenses on each and every job.

Now here is where the cumulative part comes in.

I like using Job Averages as a goal post. Notice I said Average. Tracked per day, week, month and year. You will find this is a very good number to track for many reasons. First off it is consistent when tracked over time. You can see how you are doing with up-sells. You can see if a certain ad drove higher job averages than normal. You can see how efficient your employees or you yourself are working. Nearly everything in your business can be measured up against this number. It does NOT matter if you are an O/O or a multi truck operation.

To figure out your job average

Take the number of jobs you did last year and divided by your total sales (the amount of money you took from customers)
This is your per job average.

Last year my companies job average was $292. (We do a lot of Duct cleaning so this will be higher than most CC only)

So to cover my Monthly fixed costs I needed to do 18 Jobs (18 jobs X $292 job average = $5256)
And then an additional 4 more jobs to cover the Variable costs on doing those jobs (18 jobs X 58.50=1053 divide that by job average of $292 =3.6 so round to 4 more jobs)

So that means I needed 18+4 = 22 completed jobs to break even each month.

After I completed 22 jobs each Month, every job that my company did was profit after I paid for my variable costs of $58.50 to complete the job. So with my $292 dollar job average minus my 58.50 in costs per job, I made $233.50 in PROFIT for each completed job each month after 22 jobs.

This is where I will not be sharing all of my numbers and using an example.

Last year I had 2 vans average which is accurate.
Lets pretend each van did only 15 jobs per week each so 30 jobs total for the company per week or 120 jobs per month. We know from above I needed 22 jobs to cover my fixed costs each month from the above calculations. So 120 jobs per month minus the 22 to cover expenses = 98 jobs that give us $233.50 in Profit per job. $233.50 x 98 jobs =$22,883 in profit per month.

What if you did 20 jobs per week per van.

20jobs x 2 vans =40 x 4 weeks =160 jobs.
need 22 to cover fixed costs. 22-160 = 138 profit jobs
138 profit jobs x $233.50 profit average per job = $32,223 in profit per month

So now the goal becomes how many jobs can we complete and maintain our job average. This is how a company can offer a $99 dollar 4 room deal. They only need to do so many jobs to cover their fixed costs. Once they get those expenses paid each month, everything after their variable costs for each job is pure profits.

This way of looking at your business is best for the "high end" o/o and the multi truck company and everyone in between.

Job averages
completed jobs
those are the numbers that matter when looking at your business finances and establishing where you are. Once you establish that it allows you to have a way to measure if you are reaching your goals. Be it better upsells, higher job averages, etc which all leads to a better profit. That is because your Fixed and Variable Costs do NOT change on you. They are a consistent you can measure against.

If you start looking at your company in these terms it will be easier to understand where you are and how to get where you want to be as then it will be as simple as I need to do 10 more jobs this month to make the money I want.
[/QUOTE]

Late to the party here, but new to carpet cleaning. Just curious what kinda ads and marketing is this guy spending 3800$ on? I couldn't imagine Google ads paying off with that kind of cost. Living in Turlock California.
 
Oct 15, 2016
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Christopher
So many people want cheapest price. Would it be a good or bad idea to advertise. "we don't offer cheapest prices, we offer highest quality"? Maybe it will scare away them bad low end customer or make people take my prices more seriously.
 
Apr 23, 2013
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Mike Camacho
So many people want cheapest price. Would it be a good or bad idea to advertise. "we don't offer cheapest prices, we offer highest quality"? Maybe it will scare away them bad low end customer or make people take my prices more seriously.
Had an ad years ago in Marin YP...
It read, "You can find a cheaper price, you just can't find better work".

Still had good draw but for some reason it didn't necessarily stop the shoppers from calling
 

longkenn

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May 7, 2011
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Kenneth Long
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Funny with a lot of people charging $15 bucks a room here, I am thinking lower my price for a 3 rooms deal; or stay home watching movies.
For 15 bucks a room you would be better off staying home and watching movies. You will lose less money, unless you can upsell every customer you meet.
 

longkenn

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May 7, 2011
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www.sunbreezeclean.com
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Kenneth Long
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almost $4000 for marketing per month??? I dont advertise at all. Word of mouth and BNI is it.

My room area is roughly 13x13 to 15x15 average. Basically your average size kids bedroom.

I am doing a EDDM campaign to certain areas with my picture on it so the moms get an idea of who is coming to the door...
About the same here. I market the fact that I don't advertise. I let people know that about the only way they can get my service is to know someone who has used my service. I am in BNI and it is my best ROI every year other than WOM from my current clients.
 
Likes: mustangcarpet
Oct 15, 2016
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Christopher
Had an ad years ago in Marin YP...
It read, "You can find a cheaper price, you just can't find better work".

Still had good draw but for some reason it didn't necessarily stop the shoppers from calling
About the same here. I market the fact that I don't advertise. I let people know that about the only way they can get my service is to know someone who has used my service. I am in BNI and it is my best ROI every year other than WOM from my current clients.
What is the cost of bni?
 

longkenn

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May 7, 2011
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Kenneth Long
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What is the cost of bni?
I think it is $150 for initial application and $445 for first year. You can join for two years and it is less per year. Dirt cheap for what I get out of it. I get about 20K a year to eat lunch with people that are sending me biz. I like that Idea. I send them biz too.