Positive MOT 's in The Cleaning Industry (TMF master list)

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aloha one

Scrub a DUB DUB!
Feb 17, 2009
30,329
8,309
113
California
Real Name
Dave Moonan
Business Location
United States
Another way we can create Negative MOT and probably not even realize it is the way we present ourselves around town. This morning backing the van out of the drive-way and because of the rain, not paying attention, I put a small rut in the neighbors yard. I parked and knocked on the door and explained what happened and apologized, said I'm willing to fix the rut when it dries out. The very hot neighbor said everything was ok and said she'll just add it to the honey-do-list. Ha.

Point is our van(s) are a representation of who we are as a company and if we can create an endless amount of NMOT's by the way we drive around town. I learned this lesson years ago in Real Estate when I cut a guy off and he called the number on my truck and told me thanks for being an asshole when I cut him off to get onto the interstate.
LOL..WINNER! You just described Reality and Why we need to be Flexible in our Response..On a Bad day I may have told him to Go FUK Himself..On an Average day I would apologize.
 
Apr 23, 2013
18,279
9,555
113
53
Windsor, California
Real Name
Mike Camacho
Another way we can create Negative MOT and probably not even realize it is the way we present ourselves around town. This morning backing the van out of the drive-way and because of the rain, not paying attention, I put a small rut in the neighbors yard. I parked and knocked on the door and explained what happened and apologized, said I'm willing to fix the rut when it dries out. The very hot neighbor said everything was ok and said she'll just add it to the honey-do-list. Ha.

Point is our van(s) are a representation of who we are as a company and if we can create an endless amount of NMOT's by the way we drive around town. I learned this lesson years ago in Real Estate when I cut a guy off and he called the number on my truck and told me thanks for being an asshole when I cut him off to get onto the interstate.
Good point about driving behavior.
I'm a very polite driver in my van.
Also a polite driver in my car but I hate rude behavior on the roads.
It's unnecessary and unsafe.
 

Drew Moore

Active Member
Nov 16, 2015
295
122
43
33
Memphis, Tennessee
Real Name
Drew Moore
Business Location
United States
Good point about driving behavior.
I'm a very polite driver in my van.
Also a polite driver in my car but I hate rude behavior on the roads.
It's unnecessary and unsafe.
Right. I'm the same way, polite in both the work van and my own personal car. I like to go faster than traffic but I'm not an ass about it. No need to be acting a fool when you know better or really should know better!
 

Drew Moore

Active Member
Nov 16, 2015
295
122
43
33
Memphis, Tennessee
Real Name
Drew Moore
Business Location
United States
LOL..WINNER! You just described Reality and Why we need to be Flexible in our Response..On a Bad day I may have told him to Go FUK Himself..On an Average day I would apologize.[/QUOTE

At the time I had an F you attitude about it. I was an arrogant 20 something 2 years removed from college and living with my gf at the time, I didn't feel any remorse for what I did to that guy. I didn't do it on purpose it was actually a mistake that I cut him off, didn't realize I was so close to him.

Skip ahead several years and things are much different, I'd probably offer the guy 15% off a cleaning!
 
Likes: aloha one

aloha one

Scrub a DUB DUB!
Feb 17, 2009
30,329
8,309
113
California
Real Name
Dave Moonan
Business Location
United States
Good point about driving behavior.
I'm a very polite driver in my van.
Also a polite driver in my car but I hate rude ]W.
Right. I'm the same way, polite in both the work van and my own personal car. I like to go faster than traffic but I'm not an ass about it. No need to be acting a fool when you know better or really should know better!
Amen..faster is SAFER actually..Just don't Cut off a Gang member..IDIOTS..cant wait to Get Back in Prison & see their Bros! Sad but TRUE! Dive Bys? Babies DIE..They don't Give a FUK!
 

Drew Moore

Active Member
Nov 16, 2015
295
122
43
33
Memphis, Tennessee
Real Name
Drew Moore
Business Location
United States
LOL..WINNER! You just described Reality and Why we need to be Flexible in our Response..On a Bad day I may have told him to Go FUK Himself..On an Average day I would apologize.
At the time I had an F you attitude about it. I was an arrogant 20 something 2 years removed from college and living with my gf at the time, I didn't feel any remorse for what I did to that guy. I didn't do it on purpose it was actually a mistake that I cut him off, didn't realize I was so close to him.

Skip ahead several years and my whole attitude is much different, I'd probably offer 15% off a cleaning as an apology!
 

Drew Moore

Active Member
Nov 16, 2015
295
122
43
33
Memphis, Tennessee
Real Name
Drew Moore
Business Location
United States
Amen..faster is SAFER actually..Just don't Cut off a Gang member..IDIOTS..cant wait to Get Back in Prison & see their Bros! Sad but TRUE! Dive Bys? Babies DIE..They don't Give a FUK!
Crazy mofos gonna act crazy, regardless. Much rather be inside anyways, like you said family.
 

aloha one

Scrub a DUB DUB!
Feb 17, 2009
30,329
8,309
113
California
Real Name
Dave Moonan
Business Location
United States
At the time I had an F you attitude about it. I was an arrogant 20 something 2 years removed from college and living with my gf at the time, I didn't feel any remorse for what I did to that guy. I didn't do it on purpose it was actually a mistake that I cut him off, didn't realize I was so close to him.

Skip ahead several years and my whole attitude is much different, I'd probably offer 15% off a cleaning as an apology![/QUOTEb
Google @Johnny Bravo ..? Brother took No Shit & Paid the Price..Consider him a Super Friend of Mine..
He is a LEGEND and a Rug Succka CHAMPION!
 
Likes: Drew Moore

rob allen

Administrator
Staff member
Administrator
Sep 5, 2007
33,448
15,875
113
Va.
www.drynclean.com
Real Name
Robert Allen,Jr.
Business Location
United States
Just shot a video on PMOT's and NOMT's. Lot more to it than meets the eye.
 
Aug 2, 2017
36
18
8
36
Real Name
Bret Stevens
Not necessarily in order:

I knock on the door if there is any possibility kids could be in the home. If they ask why I tell them I would never want to wake their children from a nap by ringing the bell.

After knocking I take a couple steps back and wait a good arm's length from the door. I also stare directly at the door so that if they look through the peep hole they don't see me casing the house. Makes women feel at ease as they are usually home alone.

I don't move an inch from my waiting spot until I've been invited to.

Shoes come off immediately. Most of the time I leave them outside on the porch. And I buy socks like candy. When they start looking old I toss 'em out. Can't go into a nice home with dirty socks, or socks with holes.

During the walk through I let them do all the talking unless I'm addressed, besides some occasional "Uh-huhs" and "Okays" so they know I'm listening. They never really hear me talk until after I've compiled all the info and have their estimate ready. I know a lot of you don't use the word estimate, but that's what clients call it, so that's what I call it.

I try to make sure my handwriting on the estimate is neat. Mispellings are no-nos. If I can't spell a word I look it up on my smart phone.

Then I hit them with a barrage of questions:

May I park on the drive?
Will any vehicles need in or out of the garage?
Any loose pets?
Are you sensitive to any fragrances?
This will take 2 to 3 hours, is that ok?
If I need water is there a spigot available?
Do you expect your children to be playing outside while I'm here?
May I use your front door to run the hoses through?
Do you have a preference where I start? Is it ok if I start upstairs?
I usually leave lights off and ceiling fans on. Is that ok?


I don't ask all questions to all clients, but it's pretty close. For instance, a lot of times I use the spigot without asking, but that is a terrible idea because you don't know if it's leaking or will flood the basement.

First thing I do on set up is make sure corner guards are wiped down and clean, and get them placed.

I will not wear shoe covers so I throw 2 brand new terry towels right inside the door. As I'm setting up I put one foot on each and skate around on them. My shoes never touch a hard floor.

After the work I ask permission to remove the hoses from inside. I let them know they can feel free to look around first.

As they are writing the check or whatever I make sure they see me wiping up any little drips of water. I use my shoe towels to sweep the area near whichever door I used so that I can get it cleaned up nicely.

Then I might play with their dog a little even though I hate dogs. Usually don't talk to the kids too much besides maybe a polite "hello" or something. Don't wanna come across as a total RCC type of guy.

I don't just hand them booties. I bring the whole box in and say "Would your family benefit from some shoe covers? Take as many as you think you need". I bring the box in so they can see they are brand new and unused booties, and pull them out themselves.

After I'm done, whether they see me or not, I have a broom in the truck I use to sweep mulch, grass clippings, rocks or any other debris from off the sidewalk. Rolling up hoses and stuff can make a mess outside.

I also carry a section of carpet pad cut into a neat square. If they have a pristine driveway, or the husband is outside mowing or something, I throw it under the oil pan of the truck. Get a lot of "thanks" or thumbs up from attentive husbands on riding mowers for that.









Probably tons more that I do that seems so natural now I'm not even thinking of it. Can't wait to see what other guys have to say.
One thing I wanted to point out is with regards to the spigot, once you have a hose hooked up turn the water on, and crimp it. If you still hear water running, the pipe is broken. The hose must be crimped all the way, and you should hear no water running when the pipe is intact and safe to use. Learned that from Stanley Steemer.
 
Dec 3, 2015
58
14
8
45
Real Name
jerry smith
NMOT do not compliment on customer belongings (things that could be stole) PMOT compliment on their landscaping, there view, nice car and home in general not the diamond ring on the night stand.
 

Mama Fen

Well-Known Member
Jul 18, 2012
2,560
2,315
113
Real Name
no name
Business Location
United States
Looks like our friend George is asking for a good smack with the banhammer.