First, Steve is always there and willing to help anyone any time. He has been in the business since back in the 80's I believe. Steve is one who always goes above and beyond in anything he does. All the videos he provides are of his real work he still does to this day and you can see the high quality and workmanship he provides his customers. Where other cleaners give up on a problem Steve picks up and goes to the next level until the problem is solved. If traditional cleaning methods do not take care of the problem Steve will find another way to take care of it. The use of his Vapor Steamer is a good example. Add to all this Steve is genuinely concerned with helping other cleaners become better than they currently are and Steve is helping to raise the overall level of professionalism among the cleaning community as a whole.
I think that's just it. When you own it, you just can't do a subpar job. Those stubborn stairs don't get a owner down, they get them on their knees for a few more minutes.Torrey, I like you! I have been off my truck for going on a little over three years now which seems like way to long for me. I am itching to get back on but I take all the phone calls, when there is a issue I smooth things over, estimate most jobs, take on all water, mold, fire and asbestos. Other than that I take a hell of a lot of vacations too. For ex. late January me and my 2.5 yr old are flying into Tampa, renting a Infiniti G37 and hitting up Longboat Key for a night then heading to Clearwater Beach where I've set up a nanny for the week for my little buddie, Oscar while I am off at SFS. Wouldn't be able to do this without being off the truck. Oh, I just turned 35 too.
I do like to say though, no one and I mean no one can out clean me in my company. Maybe that is the owner taking exceptional pride in his work but I have to say I am f**** awesome with what I do!
Agreed Pete. My customers think I'm the best cleaner in their world. And since they stroke my check that's all that matters.You should ALWAYS say and believe in yourself NO matter what....I feel I'm the best but I have to say there is a ton of great cleaners out here..... I spend whatever time is needed to get the job done timely and most importantly THOROUGHLY... Then I give customer 30 day guarantee so I really do the best I can do....been doing this over 25 years and NOTHING beat experience. I also have some of the same customers since opening doors and I'm even doing their children's carpets now.